Shipping policy

Updated Date: July 28, 2026 PunierGrand designs this shipping rule for all shoppers purchasing goods via our official Shopify store. All shopping actions confirm buyers fully accept all shipping clauses below. We split delivery rules into United States domestic and global international sections for easier reading.

Zero delivery fees apply to every order placed on PunierGrand. We run permanent free standard shipping covering both US domestic addresses and worldwide international destinations, with no minimum spending requirement to unlock free delivery. Only remote territories with insufficient courier infrastructure may incur extra delivery fees. All potential added charges will be fully displayed on your checkout page before payment, with no hidden charges after order confirmation.

All orders take 12–24 business days to arrive after warehouse dispatch. Differences exist between areas as listed:

All delivery durations are estimated values and cannot be fully guaranteed by PunierGrand.

Once your payment is fully verified, our warehouse team finishes quality inspection, secure packaging and shipment arrangement within 1–3 business days. We pause all order processing work on weekends, national holidays and major promotional shopping holidays. Orders accumulated during high-traffic sale periods will be arranged in submission order; slight delays may happen to guarantee solid packaging and item safety.

After goods leave our warehouse, our system automatically sends a shipping confirmation email to your registered mailbox. The email includes your exclusive tracking number and accessible tracking website link. Courier platforms usually spend 24 hours synchronizing logistics data. If tracking information freezes, fails to refresh or shows abnormal logistics status for multiple days, write to our customer mailbox for manual checking.

International cross-border packages may trigger import duties, local consumption taxes and official customs clearance fees set by destination nations. These fees are not included in our commodity pricing and free shipping service, and buyers need to cover all such expenses independently. PunierGrand strictly follows global cross-border logistics laws and submits true, detailed declarations for all shipped parcels.

We cannot ship goods to PO boxes, military postal addresses, internationally sanctioned regions and locations with unstable long-term logistics services. PunierGrand reserves rights to suspend or cancel orders that cannot be safely delivered.

All buyers need to open and check packages and product conditions right after receiving parcels. If items get broken, lost, mismatched or defective during transit, collect clear photos or video proof and submit a help request within 48 hours upon receipt. For packages officially marked lost by logistics providers, buyers can pick either full order refund or complimentary re-delivery without extra payment.

You may edit delivery addresses or cancel orders with zero service fees while orders stay in processing status. After parcels are dispatched and enter global transit, we decline all address edits, order cancellation and delivery interception requests. All fees and losses generated when buyers refuse package receipt shall be undertaken solely by customers.

PunierGrand reserves rights to revise, add or adjust this shipping policy anytime without individual advance notice. All updated rules take effect immediately after being published on our website. Continued browsing and shopping on our store means your acceptance of updated clauses.

For all shipping delays, tracking problems and policy questions, reach our service team via email: sales@puniergrand.shop